Booking: A contract will come into existence between you and Great Escapes, when we have confirmed you on our tour/ hotel booking/or any other travel related services of your choice and we have received your booking requests and deposits, All correspondence/s regarding the Tours / Travel Service bookings should be addressed to M/s Great Escapes.

Payments: For the services contracted, at least 25% advance payment must be made to hold the booking on a confirmed basis and the balance amount can be paid before commencement of the tour. We hold the right to decide on the amount to be paid in advance, based on the nature of the services and the time left for the commencement of the services. Apart from the aforesaid conditions, in some cases where hotel or resort bookings are done during the peak tourist season (X-Mas, New Year), full payment must be made in advance.

Payment Options: Payment can be made by Credit Card through our secured online payment gateway system, by Bank Transfer, Cash payment to our offices or by Demand Draft / Cheque. All payments are required to be free and clear of any withholding tax and deduction. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) must be strictly borne by the payer.

Rights to amend the itinerary if required: Tour once commenced will strictly adhere to the finalized itinerary. In case of unforeseen events and circumstances well beyond our control, we reserve the right to change all or parts of the itinerary for the safety and wellbeing of our esteemed passengers.

Policy Regarding Cancellation / No Show / Early Departure: In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s whatsoever, we must be intimated in writing. Cancellation charges will be effective from the date of receipt of your letter. The cancellation charges are appended herewith:

  • 15 days prior to arrival – 25% of the tour/service cost
  • 14 days to 08 days prior to arrival – 50% of the tour/service cost
  • 07 days & less, prior to arrival or no show – NO REFUND

Please note – Irrespective of the aforesaid cancellations slabs, in case of cancellation of tour services after making the booking – a minimum 10% service charge would also be applicable.
In case of bookings in the peak season (considered from 15th Dec to 15th Jan and / or any such time as adviced by the hotels) no refunds will be made. Also, please not that as Great Escapes acts only in the capacity of an agent for the hotels, airlines, transporters, railways & contractors, any cancellation charges as applied by them for the services cancelled will be charged accordingly.
In case you cancel the trip after commencement of the tour, refund would be restricted to a limited amount depending on the amount we would be able to recover from the hoteliers we patronize. For the unused hotel accommodation, chartered transportations and missed meals, etc., we do not bear any responsibility and liability for refund.

Refund: With regards to the refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of the cancellation policy as mentioned above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take approximately 2 – 4 weeks to complete, due to banking procedures involved. If the refund is made to the credit card account OR to the Bank account, the bank charges would be deducted from the refund amount.

Our Liabilities & Limitations: Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as an additional amount from the customer.

Great Escapes acts only in the capacity of an agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to the terms & conditions under which these services are provided by them.

All itineraries in the site are sample itineraries, intended to give you a general idea of the likely trip schedule. Several factors including the weather, road conditions, the physical ability of the participants, etc., may dictate itinerary changes either before the tour commencement or while on the trail. We reserve the right to change, without notice, any schedule in the interest of the trip participants’ safety, comfort & general well being.
Our rates are calculated on the basis of the prevailing rates as negotiated by us with the hotels, airlines, etc. Hotels and Airlines retain the right to modify the rates without any prior notice. In case of such changes, the rates quoted before the modification can be changed by us keeping in line with the modifications done by hotels or airlines. All hotel bookings are based on the usual check-in and check-out time of the hotels until unless indicated in the itinerary.
We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any other untoward incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes well beyond our control.

We do not have any insurance policy to cover the expenses for accident, sickness, loss due to theft, or any other reasons. Travellers from abroad are advised to seek such insurance arrangements in their home country. All luggage & personal property/s are at the client’s risk at all times.

Passports & Visas: To travel to India from overseas countries, except for the citizen of Nepal & Bhutan, one needs a 6 month valid passport and a valid Visa. Kindly note that the processing fee involved for Passport and Visa are not included in the tour cost.

Health: Any person who has a contagious disease is forbidden to travel; any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return home.

Arrival and Departure Policy:

  • Check-in – 1200 – 1500 Hours
  • Check-out – 1000 – 1200 Hours

Early check – in/ Late check-outs are subject to availability. For a guaranteed early check-in, reservation needs to be made starting from the night before. Late check-outs are available on request, but is subject to availability / payment. We can always make a request for an early check-in or a late checkout if required, but we do not guarantee it, which is entirely dependent on the hotel policies, time of the year and the availability of the room.

  • Dear Great Escapes team,

    After a long way back home I finally ordered my office again.

    We have to say a big thank you to everybody who made our holidays in India so fabulous. We had all over so warm and friendly welcomes, we saw so many things and with our charming drivers we could visit so many impressionable spots. They always took care of us and of our luggage and Backpacks. We felt very secure and protected. With their help we were visiting so many places and they explained us all the spices greenery and a lot of more questions.

    If we should come back to India I will contact you again for any assistance to coordinate a new tour trough India.

    Warmest regards to everybody

    Egon and Bettina Weiss and Nelli Rauch
  • We must say that we really very much enjoyed our tour of North India and your company was largely responsible for this, so thank you.
    There was a little difficulty with our return flight being cancelled but with help from Kichner our marvellous driver we were able to get alternative flights with no real difficulty, as you say it was not your fault or responsibility .
    In terms of improving your attractiveness to other British or European tourists I suggest the following:-

    1. A better and more accessible web site, one your strengths is that your prices are lower than the equivalent European based tour groups with the added advantage of local knowledge , so you could really bring this out in the advertising on line.

    2.Your guides varied , they were all enthusiastic regarding their home towns but always took us to shops which were very expensive, some assistance with getting ‘Indian prices’ for goods would have been good.

    3. The hotels were all good, we liked the Vivaana in Mandawa best! just brilliant!

    4. We loved all the forts palaces and Temples, stunning!!, one part that did not work was when the guide in Jodhpur recommended a Jeep safari, this was simply terrible and should not be on a Great Escapes itinerary, I have to say Kichner was not approving of it.

    I am just sorry I did not get to meet you Binu to thank you personally for all you hard work in preparing for our visit, I wish you and your family well.

    CHRISLLOYD U.K. – chrisvlloyd@gmail.com
  • We are very happy to give our feed back of our Kerala tour completed successfully with the support of you people. The quality of service of driver you provided are excellent. The munnar hotel was awesome and houseboat was excellent. Tour executive service was excellent and on time. Thank You all

    Yuvaraj Singh G. , Chennai
  • Dear Great escapes. Here we are giving our sincere comments about our tour organized by your company. The car was good and neatly maintained. The driver was good ,very friendly and adjustable with a smiling face. The hotels Water scapes and aranyanivas are excellent. But houseboat and kovalam hotel are satisfactory. Your executive was friendly and very responsible. Entire tour package is satisfactory But we found a little difficult in Thekkady as we could’nt enjoy jeep trail,forest trail , It will be good if we stay there for 2 nights.

    A.J. Andrews Chennai
  • Dear, Team Good day Silvia misa here. My comments about the fantastic tour handled by you people. It was a beautiful experience ,really enjoyed every minute, so glad to came here ! look forward to returning soon and I will certainly recommended GREAT ESCAPES to my family and friends .Tour executive was very attentive ,always responds quickly and provided great service Thank you again. My car was very good, comfortable, clean and tidy the driver was excellent and always been very professional and helpful . I am very greatful for his making my trip enjoyable.

    SILVIA MISA JUNCAL BEDFORD UK
  • The car was very good and the driver is very friendly nice person . The hotels you provided are very good ,all over it was an excellent tour .

    RAJU GURAM AUSTRALIA
  • 1. Quality of car : Excellent ,Very good, Comfortable

    2. Services of driver : Excellent ,very kind , accommodating

    3. Quality of guide service : Knowledgable,helpful & kind

    4. Hotel services : Bolgatty palace : A/c have technical problem

    Muthoot house boat : excellent

    Waterscapes : Wonderful everyway

    Taj Varkkala : Room needed service

    WONDERFUL TOUR OVERALL

    Prof. Peter Lambert DALTON- U.S.A
  • Quality of car : Very good

    Services of driver : GOOD

    Quality of guide service : EXCELLENT

    Hotel services : EXCELLENT

    GOOD EXPERIENCE I WILL GET TOUCH WITH YOU NEXT YEAR

    Mr. Bhaskaran , CHENNAI
  • Quality of car : good

    Services of driver : excellent

    Quality of guide service : Super

    Hotel services : Accommodation are good house keeping not up to the mark
    Good work ,in all communication &other follow up excellent .All the best for the improvement. After discuss with family and friends will ask to execute from Great escapes

    Mr. SHAHID , CHENNAI
  • Dear team, Your service was excellent and management was marvelous and V.V. good . Very much comfortable feel to join you once or more.

    M.S. RAJA , NAGARATHIUNAM ENCLAVE, CHENNAI
  • Dear Great Escapes team, Here we are giving our sincere comments about our tour organized by your company. The car was good and neatly maintained. The driver was good ,very friendly and adjustable with a smiling face. The hotels you provided were very good but kovalam hotel was satisfactory. Tour executive was very attentive ,always responds quickly and provided great service. I will certainly recommended GREAT ESCAPES to my family and friends .Thank you again Entire tour package was Superb. Thank You all.

    Shalini Pathak (New Delhi)